Our Technical Support area is responsible for ensuring that the company's products and services work correctly. This includes resolving technical issues, providing guidance and training, and answering customer questions.

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The collaborator's ZION Systems work with level 1, 2, and 3 technical support and product development. They can work remotely or in person, and are also responsible for maintaining documentation and records of problems and solutions.

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We have professionals who have solid technical skills, including knowledge of hardware, software, and networks. In addition, our support team also has effective communication skills, as they know they need to be able to explain complex issues clearly and easily to our customers.

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We also looked at using artificial intelligence and automation tools to improve help desk support. This includes chatbots that can answer frequently asked questions and solve simple problems and artificial intelligence systems that can diagnose and solve more complex problems. This allows technical support professionals to focus on more critical and challenging cases.

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In summary, technical support is a critical part of any technology company's operation. He is responsible for ensuring that customers can use and succeed with the company's products and services.